KNOWLEDGE CENTER 

 

 

 

      

 

 

 

         

 

Resetting a Password

 

 

 

 

 

If you have some Users who have forgotten their Password,

 they can use the Webtreepro's

Password Assistance process to enter a new Password. 

 

 

 

 

 

 

 

 

 

   To create a new Password, start from the Login page, and click on the words I need a new password.   

   The Password Assistance wizard comes up, as seen below. 

 

STEP 1.

        Enter your User Name.

      • If you want to leave the dialog box, click Cancel   .
      • Otherwise, click Next   .

 

                   STEP 2. 

 

                  Enter your Secret Question answer.

          • If you need to go back to Step 1 of Password Assistance, click Previous   .
          • If you want to leave Password Assistance without making any changes, click Cancel   .
          • Otherwise, click Next   .

 

                                    

                                                          STEP 3

 

                                             Enter a new Password and retype it in the Confirm box. The Password needs at least 8 characters.

                    • If you need to go back to Step 2 of Password Assistance click Previous  .
                    • If you want to leave Password Assistance without making any changes, click Cancel  .
                    • Otherwise, click Next  .

 

                                                                            

 

                                                                                          Webtreepro will confirm your Password has been changed.

 

                                                                                                                       

 

      • If you want to change the Password that was just entered, go to Step 3, click Previous , and repeat step 3.
      • If you want to leave Password Assistance without making any changes, click Cancel  .
      • Click the login on the site link, or Finish  to get to the Login screen.