KNOWLEDGE CENTER

 

 



 

 

 

 

 

 

         

Receiving Form Submissions

 

 

 

 

 

 

 

 

 

A very important key to your business success is the positive communications

 

you develop with your customers. 

 

 One segment of these communications is seen in the Reports section.

 

Here is where you can read and respond to all the forms that have been submitted.

 

 

 

 

 

 

 

 

 

 

When you receive a Form Submission, you will be notified via your email account. 

 

The message will be similar to the fictitious one below. 

 

 

 

 

 

 

 

 

 

To reply to your Form Submissions you don't have to be in Edit Mode.  

 

Just click Reports located at the top left side of the Knowledge Center's screen.  You will be taken to the Reports section.

 

 

 

On the left side

 of the

 Reports Home page,

 will be a panel that contains a list of all

 Report pages

 and sections,

seen here.

 

Select

FormSubmissions,

and the page

seen below

will appear.

 

 

 

 

 

 

 

 

 

 

  

 

  

  

 

 Let's take a close look at the Submissions page.

 

   1.   Site:  If you click on the dropdown arrow, a list of all your sites will appear.  Select the site named in your notification e-mail.

 

   2.   Date Form Created:  Shows a month's range from today's date. 

 

        •  If you need to see a Form that was submitted earlier, or change the time period,  just use the dropdown arrow by the 

                          Start  Date calendar, and by  using the < and > arrows, and the up and down arrows, locate the day, month, and

                           year needed, and make a selection. 

        •  Click OK   to save, or Cancel   to cancel your choices.

 

        • Following the same procedures, you can change the End Date for the time period, also.

 

        • If needed, use the dropdown for choosing a Custom Date Range, and make a selection.

 

 

 

 

 

 

 

   3.   Further to the right are the Adobe and Ms Excel buttons, respectively .  

 

      • If you want to print out this report page, you can click on the Adobe logo.  A File Download window will come up.  Click "Open" and the report will appear in printable mode.  Use your computer's Print icon (or Ctrl + P) to print the report. 

 

      • If you need the report put into a spreadsheet, click the MS Excel logo.  A File Download window will appear.  Click "Open" to transfer the report to a spreadsheet. The spreadsheet will appear. To print, use your computer's Print icon (or Ctrl + P) to print the report. 

 

 

 

 

   4.   Form Name:  The dropdown will allow you to choose a specific Form.  Each Form selected will bring up all its Form Submissions

         within the designated time period.

 

   5.   Clear Forms:  If there is a Form that is no longer needed, select it, and then click Clear Forms.  A "Warning Box" will appear.

 

      • Click OK  to continue to delete the Form.

 

      • Click Cancel  to avoid deleting the Form.